When thinking about effective communication, there are five channels or forms available. Engineers and other technical professionals need knowledge and skills in all five areas to be complete communicators. It is also an official form of communication, with somewhat relaxed rules. A chain of command or hierarchy may not be necessary in this type of communication.
There will be immense official communication when that hierarchy or command is not necessary, but they will be carried out within the official framework. Some examples will include conversations in the work room in which team member inquiries are addressed, conversations at lunchtime, many of the emails where a formal command is not needed, such as someone looking for quick information, and so on. In short, communication channels are means through which you can send a message to your target audience. For example, phone calls, text messages, emails, video, radio, and social media are all types of communication channels.
Do you want to create or adapt books like this one? Learn more about how Pressbooks supports open publishing practices. Anonymous and John & Lynn Bruton. Since email is such a widespread channel of communication, further discussion about this channel is justified. An important, yet often overlooked, rule of communicating emotional information is that the lack of richness in email can be a loss for you.
You can convey facts quickly, but when it comes to emotions, email's flaws make it a much less desirable option than oral communication: 55% of the nonverbal cues that make a conversation comprehensible to the listener are missing. Email readers don't pick up on sarcasm and other tonal aspects of writing as much as the writer thinks they will, researchers point out in a recent study. The sender may believe that they have included these emotional signifiers in their message. But, with words alone, those signifiers don't exist.
This gap between the form and content of email inspired the rise of emojis (symbols that offer clues to the emotional side of the words in each message). However, in general terms, emoticons are not considered professionals in business communication. You may feel uncomfortable verbally conveying an emotionally charged message, especially when the message contains unwanted news. Emailing your staff saying that there will be no bonuses this year may seem easier than giving the bad news face-to-face, but that doesn't mean that email is an effective or appropriate way to broadcast this type of news.
When the message is emotional, the sender must use verbal communication. In fact, a good rule of thumb is that more emotionally charged messages require more reflection in the choice of channel and in the way in which they are communicated. Television broadcasts, web-based communications, such as social networks, interactive blogs, public websites and company intranets, Facebook and Twitter, belong to this growing category of communication channels. Electronic communications allow messages to be sent instantly and globally.
People can talk face to face across enormous distances.
marketingand advertising can target many different types of customers, and business units can easily communicate in real time. This is especially important when customers must be informed of product recalls or safety issues. The science behind facial expressions, emotions, and nonverbal communication has existed since the 1960s, but has only recently been introduced into the curricula of law enforcement, business professionals, psychologists, counselors, medical professionals, market researchers, and even a successful primetime television show called Lie to Me.
While extremely effective in sharing information with a large audience, the widespread use of electronic communications for commercial purposes can also be risky. The face is a main channel of communication, rich in information about the other person and also very precise in the non-verbal messages it sends to observers. Specific training to read verbal and non-verbal communication signals as part of a holistic mode of communication is a skill in demand in many disciplines, where face-to-face communication is of great importance due to its low-invasive and low-tech approach to reading people. .